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Return Policy
🔁 Return & Replacement Policy – KS Designs
At KS Designs, customer satisfaction is important to us. However, due to the nature of our products, certain conditions apply.
🎁 Customized Products
No returns or refunds are accepted for customized or personalized products.
This includes products made using customer-provided photos, names, or custom text.
Since these items are specially made for you, they cannot be resold.
🖼️ Photo Frames (Glass Damage Policy)
If the glass of a photo frame is damaged during transit, we do not accept a full return.
Instead, replacement glass will be sent free of cost.
Customers need to pay only the reshipping amount.
You can easily replace the glass locally using the provided replacement.
🧸 Toys – Return & Replacement
To be eligible for a return or replacement, a full unboxing video is mandatory.
The video must:
Start from sealed package opening
Be clear and continuous
Have no cuts, edits, or pauses
Without a proper unboxing video, return or replacement requests will not be accepted.
💰 Refund Policy for Toys
If a toy is returned:
Only the product amount will be refunded
Shipping charges are non-refundable
🔄 Replacement Option for Toys
If you prefer a replacement instead of a refund:
You can keep the damaged toy
Pay only the shipping charges
We will send a new toy as replacement